Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Solution Warranty

  • Our crew of professionals will do their best to reply to your advice enquiries within up to 1 hour. If, however, the difficulty you have stumbled upon needs some help from the Admin =Dept,= we will address the ticket to the administrator on duty and will submit a comment to let you know.

  • Top quality support service

  • Top–class Tech Assist Service

  • We are on line for you day and night to provide you with guidance and client support and to help you with any trouble that you could possibly have when taking care of your virtual server. We can easily support all pre–installed packages, such as your Operating System, server administration panel (dependent upon the VPS type) and the Site Control Panel made solely by us.

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Site Control Panel that is provided absolutely free with your VPS provides you with an integrated articles base. You’ll find a bunch of detailed how–to articles and reviews and a variety of step by step video training materials that present all the normal site control tasks. You can view them by simply clicking the Help or Video control keys in the right side of each Control Panel section.