Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Site Control Panel you can find an in–depth Help section featuring plenty of how–to articles and frequently asked questions. They are compiled by our support team of practiced techs. Simply type in your question and our smart software will offer you the most suitable answer.

  • Top quality support service

  • How–To Videos

  • For those of you who prefer to find out how to resolve a regularly experienced problem by watching an educational video, we’ve added a collection of video tutorials to our Site Control Panel. All the training videos are concise and simple to comprehend. They offer visual demonstrations of different website management operations.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 tech support service and include a sixty–minute response guarantee. Our knowledgeable technical support engineers will be available 24x7 and will sort out any issue that you may run into within less than 1 hour after the customer support ticket submission. In the majority of instances, a response will be given to you in less than twenty minutes.