Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service team is trained to speedily address all hosting clients’ requests and advise inquiries. Via our ticketing system, it is also possible to share your inquiry and a support staff member is going to get back to you in only max one hour. Realistically, practice has shown that the average reaction time is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • You’re able to contact us 24x7x365 with any question you possibly have to do with Octopus Hosting’s services. We’ve consultants available everyday to supply help and support whenever necessary. You’ll be able to the ticket system or post an e–mail whenever you want, or grab the phone or use the online chat during working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Octopus Hosting has incorporated a complete know–how base into the Control Panel allowing you to get hold of effective step by step information anytime. Each section of the Control Panel features its own contextual help area offering a group of how–to posts. We have also prepared instructional videos to provide you with a better idea of the best way to complete any presented process.