Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • We provide a 60 min response time guarantee for every trouble ticket or email that you send to our tech support team. We will rapidly respond to all general questions and forward the matter to our server admins in case additional assistance is required. If you take advantage of the Managed Services package, we’ll complete any of the included server management tasks at a time that has been discussed with you beforehand.

  • Top quality support service

  • A Top–Quality Tech Support Service

  • We’ll be at your disposal twenty–four–seven to answer any enquiries that you may have connected to our Site Control Panel or any of the applications that we have installed for you on the dedicated server. In case you also require support handling server management tasks, you can have a glimpse at our Managed Services package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped the Site Control Panel with an elaborate knowledge base, which includes exhaustive explanations of all its features and functionalities. Plus, we have made detailed video tutorials that will further teach you how to perform a specific task or troubleshoot a commonly encountered issue. The instructional articles and the tutorial videos are easily accessible from each Site Control Panel section via the Help and Videos buttons located in the upper right corner.