The customer support that you can receive from your hosting company is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got a technical issue with a current account. Prompt and clear info regarding a question or a problem can save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from a genuine hosting provider not from some reseller. When you purchase a hosting account via a company that doesn't own its servers and it can't access them immediately, it's very likely that you will wait for a day or two to have a reply to your query, therefore your web sites may stay offline for ages. However, a supplier that offers different ways of communication and has a support crew available any time will assist you to right away and help you reduce or entirely avoid any downtime and potential losses.

24/7 Customer Support in Hosting

The customer and technical support services for our hosting packages are round-the-clock, thus you can forget about waiting for several days in order to receive assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email message. If you currently have an account, you can open a support ticket in addition to the other three options for contact. You're able to select the most suitable way to contact us based on what your location is or what device you use. We can help you for more or less any webhosting-related question that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you are able to take advantage of our 24/7 support services even on public holidays. Your web sites will be available constantly and so will we. With plenty of communication options, you will be able to pick the most convenient way to get in touch with us and find out about our services if you do not have an account yet, or get assistance in case you're already among our customers. You'll be able to call us, have a chat with a live agent, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options come with a one-hour reply time warranty, though it hardly ever takes over 20 min to get assistance regardless of the complexity of the trouble. Using our customer and tech support services, we will be there for you anytime you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

With our VPS servers, you will never need to wait for more than 1 hour to receive support for any situation that you may have with the server or the software that comes pre-installed with it. We guarantee this short response time for all the tickets which you open via your billing Control Panel or emails which you send to our tech support crew. Furthermore, we have local telephone numbers in several countries globally as well as a live chat service where we will help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 via the various ways of communication, so no matter what your question or issue is, there's always someone to assist you promptly. In case you need assistance with third-party software, that you cannot deploy or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum reply time warranty, you will benefit from prompt support when you purchase a dedicated server from our company. Our customer and tech support crews are available 24/7/365, therefore if you open a ticket via your billing account or you send an email message regarding any problem with your server or the pre-installed software on it at any time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option when the matter in question requires longer time to be solved or when it should be forwarded to our admins, as it's easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you can call us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.