If you have ever had a hosting account in the past or you have dealt with any kind of online service, you're probably well aware from personal experience that for certain things it is better to speak with a live person on the telephone rather than exchange support tickets or emails. In order to know more about a particular service before you decide to purchase it or if something small-scale should be made, for example, it is easier and a lot faster to do it in real time. If you're given the option to contact representatives by phone, it is also very likely that you're using the services of a real hosting supplier, not just a reseller. The type of support that you can get over the telephone varies between different providers - from general issues to expert tech support. Usually most of the suppliers will offer you pre-sales assistance and first level telephone support, while more complicated technical matters are managed through e-mail or tickets.

Phone Support in Hosting

We know that the option to speak with a live representative is very important, so we have 3 support lines around the globe (USA, UK and Australia) and you are able to get in touch with us over the phone for fourteen hours a day. In case you consider acquiring one of our hosting, for instance, you will be able to call us and learn more about our services before you order so as to ensure that we do cover all system requirements for your web sites. After your order, you'll be able to get in touch with us about any kind of sales and / or billing difficulties you may experience, or receive any type of general or basic tech information you need. We've aimed to find the balance between phone and ticket support, so for entirely technical matters you will have to use our ticketing system, which will make it easier to monitor the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we offer include live phone support for fourteen hours daily. If you are unsure which package will be appropriate for your web sites, you would like to find out more about the plan's specifications or you need any other kind of info on our services, you're able to call any of the local telephone numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will assist you. If you currently own an account, you'll be able to get in touch with us about sales and general issues, although we're usually able to help with many technical issues as well. For strictly technical difficulties you will have to use our in-built ticketing system where the communication between you and our tech support crew will be in 1 place, which is the best option in case your issue requires extra time to be solved or it has to be escalated to our system administrators.