Should you ever face a problem with your website and be incapable of solving it on your own, ask the hosting provider’s support staff to help you get the website back online. A quick solution would be the perfect scenario, but many hosting companies reply within twenty four hours and even more, particularly if you are working with a reseller. Even if your problem can be fixed with ease, your site may not work satisfactorily or may not be reachable whatsoever for a prolonged stretch of time, so you may lose prospective clients as it is rather unlikely that anybody will enthusiastically revisit a website that is faulty. That said, you have to make sure not only that you can touch base with your hosting company, but also that they can reply and assist you in a well-timed fashion. If a software application update doesn’t proceed smoothly or if you delete something incidentally, for example, the website should be fixed quickly so as to prevent extended inaccessibility.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reaction time for any tech support ticket that you submit or any email that you send is only 60 minutes, even in case you contact us on weekends and legal holidays. Whatever the nature of your inquiry or issue might be, we will help you out straight away and will provide you with the required information to troubleshoot any problem with your websites. The actual response time typically doesn’t exceed fifteen to twenty minutes, which is why you can forget about waiting around for hours to get a problem fixed or what is even worse – waiting around a whole day only to obtain a reply that more information is needed whilst nothing is solved. We will assist you in a jiffy purely because we understand just how costly time can be in the dynamic online sphere. The 60-minute reply guarantee applies to any billing or technical inquiry that you might have about our hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we know precisely how essential it is to get prompt assistance, we promise that you’ll never have to wait for more than an hour to get a reply to any support ticket that you submit through your semi-dedicated server CP. In reality, you’ll seldom have to wait around for more than 20 to 30 minutes and this is valid for any issue regardless of what its nature is – technical, billing or general. Moreover, our client and tech support staff is working 24x7, which is why even in case you open a ticket during public holidays, you’ll invariably obtain an instant response, which will contain the answer to a question, the solution to a complication or the information necessary to sort out an issue yourself – if there is something that you have to do on your end. With us, you’ll never need to waste an entire day hanging around awaiting a response like you would with many other hosting companies.