A live chat is a real-time method of communication between a hosting company's support crew and its customers. It's an efficient method to get some information about the hosting services or have some issue resolved as you're speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the smaller chance of errors when you exchange info like usernames or domain names, the quicker response time as the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do something else entirely while the representative examines the issue in question. Also, you can join a live chat room from any computer that's connected to the world wide web, avoiding the telephone rates that you will have to pay in case you are calling to another country.

Live Chat Support in Hosting

As a part of the support services that we offer for all our hosting, we now have live chat support which is online each and every day, even on holidays. You're able to contact us regardless if you already have an account or not, because we can support you with nearly anything, ranging from supplying you with basic information about our services if you are not our client yet and you are thinking about obtaining one of our plans, to helping you with installing an e-mail account in an email client. Part of the issues are more complex and time-consuming, and you will have to use the ticketing system that is incorporated into the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with all our semi-dedicated servers, you will be able to find the answers for any questions you may have or have a lot of troubles taken care of rapidly. The chat service is online every single day, so that you can contact a representative even on weekends and holidays. If you're unsure which plan would be better for your websites or if our cutting-edge cloud hosting platform covers some system requirements, you may come on the live chat prior to purchasing anything. In case you're an existing customer, you're able to get more details about account settings, billing issues and a number of common technical problems you may encounter, for example if you can't install an email account in a client on your computer system. The live chat can save you plenty of time no matter where you are or when you contact us.