A ticketing system is the most widely used correspondence channel that web hosting providers offer to their customers. It is usually part of the billing account and is the very best way to fix an issue that takes some time to investigate or that has to be escalated to an administrator. In this way, all comments given by either party will be kept in one place in the event that someone else needs to work on the issue at hand and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts to carry out some operation or to reach the company’s customer care team. If you want to administer a couple of domains and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. Plus, it can take a substantial span of time for the hosting provider to process your ticket.

Integrated Ticketing System in Hosting

Our hosting feature an integrated trouble ticket system, which is an indivisible part of our in-house developed Hepsia Control Panel. As opposed to other comparable tools, Hepsia will permit you to manage everything connected with the hosting service itself in one location – invoices, files, e-mails, trouble tickets, etc., avoiding the need to go through different admin interfaces. If you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with a couple of clicks of the mouse without logging out of your hosting Control Panel. During the process, you may choose a category and our system will present you with a number of educational articles, which will give you more info and which may help you resolve any given issue before you actually submit a ticket. We guarantee a response time of no more than sixty minutes, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is built into the Hepsia Control Panel, which we have developed for our semi-dedicated servers, which goes to say that you will not require an additional platform to contact our client support team – you can do this on the spot in case you experience a complication. Posting a new ticket requires a few clicks of the mouse and tracking down an older one is just as easy. With our intelligent search option, you can quickly track down any ticket that you have already posted. You can post a ticket whenever you wish since our client care team representatives are on duty day and night and reply in no more than an hour, although it rarely takes that much to get a reply. With Hepsia, you will have everything in one single place and you can forget about needing to go through 2 or more platforms to solve a simple problem.